Health, Safety & Ticket Policies

For nearly 80 years, New York City Center has served as a home for the best of the performing arts for all New Yorkers. Your safety, and that of our artists, crew, and staff, continues to be our first priority.

We are committed to following the latest health and safety protocols established by the CDC, local government, and unions. All policies will be in accordance with these guidelines, and therefore subject to change.

Customers acknowledge that safety requirements for performances may vary based on the current public health situation.

See below for current Manhattan Theatre Club policies.

Mobile Ticketing

Providing a seamless arrival to the theater, you can scan your tickets from your mobile device and walk right to your seats with mobile ticketing.

Ticketing Fees


Single Tickets


Handling Fees

$7.00 per ticket

$20 per order

Facility Fees (Mainstage & Stage I)

$3 per ticket

$3 per ticket

Facility Fee (Stage II)

$1 per ticket

$1 per ticket

Handling fees are charged for online and phone orders. Facility fees are charged per ticket on all orders (online, phone, and box office). 


All sales are final. There will be no refunds on either subscription or single tickets. Customers can donate or exchange only.


All exchanges must be made within 48 hours of either the original performance date or the requested performance date, whichever is sooner.

Single ticket buyers

There will be a $15 per ticket exchange fee charged for all single ticket orders. All exchanges must be for a different performance date of the event originally purchased. We do not permit exchanges from one event to another.

Encores! subscribers

Encores! subscribers can exchange tickets once per Encores! production. Any additional exchanges during a show’s run will incur the $15 fee.

Friends of City Center members

Members at the $500 level and above receive one free exchange per event. 


Third Party Resellers

New York City Center Customer Care cannot assist you with tickets purchased through resale websites and other third parties. Please contact your original point of purchase directly with any issues.

New York City Center is not responsible for tickets purchased through unauthorized third parties, which may not be valid and may be unusable for admittance.

Subscriptions and Ticket Packages

Encores! subscriptions can be purchased online and by phone. Subscriptions require that the same number of tickets be purchased in the same seat location and at the same price for all three Encores! productions.

Access City Center

Access City Center offers a limited number of $25 tickets to select New York City Center productions for anyone 35 and under. To sign up for email notifications when these tickets become available, please click here.

Ticket Discounts

Any ticket discount offers are not valid on all seats and do not apply to prior sales. The facility and handling fees will still apply. Offers cannot be combined with any other promotion and may be revoked or modified at any time without notice. Please see individual offer fine print for additional discount specifics.

Late Seating

Latecomers will be seated at the discretion of management. Cast and program content are subject to change without notice.


New York City Center’s Mainstage, Stage I, and Stage II spaces are all wheelchair accessible. For more information, visit our Accessibility page.

Electronic Devices

Please turn off cell phones and other electronic devices while in the theater. Photography and recording devices are strictly prohibited during the performance.

Manhattan Theatre Club

To ensure the health and safety of everyone, artists, crew, staff, and audience members (adults and children) must provide proof of full Covid-19 vaccination.

Approved masks must be worn by all audience members, staff, and crew.

Policies as of May 17, 2022