Health, Safety & Ticket Policies

For nearly 80 years, New York City Center has served as a home for the best of the performing arts for all New Yorkers. Your safety, and that of our artists, crew, and staff, continues to be our first priority. Please check back on this page for the latest information.

We are committed to following the latest health and safety protocols established by the CDC, local government, and unions.

Vaccinations | Masks

City Center will operate a fully vaccinated venue.

Approved masks must be worn by audience members, staff, and crew at all times while inside New York City Center.

Please note: CDC guidelines state that bandanas, gaiters, or masks with vents/valves are not approved masks. If you do not have an approved mask, City Center will provide one for you.

Artists, crew, staff, and audience members will need to provide proof of their full Covid-19 vaccination (two weeks after receiving a one-dose vaccine or both doses of a two-dose vaccine, approved by the U.S. Food and Drug Administration or the World Health Organization). Children under 12 will be able to attend once they are fully vaccinated.

Upon arrival to the theater, vaccination proof must be presented along with your ticket. Please bring your government-issued photo ID and register in advance for one of the following forms of vaccination proof:

As of August 17, 2021, under New York City requirements, all audience members must be vaccinated. We do not have the ability to make exceptions for in-person attendees who are not vaccinated, regardless of the reason. We understand that you are unable to receive the vaccine, and we regret that we are not able to welcome you to a performance at this time. If necessary, we are happy to refund you the price of your ticket. Please refer to this New York City information sheet if you have additional questions.

Ventilation


Our ventilation systems use recommended MERV 13 or higher air filters. They continue to maximize fresh air intake for proper fresh air turnover in all our stage, theater, studios, and lobby spaces.

Cleaning


In accordance with CDC, state (NY Forward), and local guidelines, we have employed a comprehensive slate of new cleaning protocols and increased frequency to ensure that all points of contact are cleaned and sanitized before and after every performance.

Artists, crew, staff, and audiences are encouraged to wash their hands frequently.

Hand sanitizer stations are available throughout the theater.

Mobile Ticketing


Providing a seamless arrival to the theater, you can scan your tickets from your mobile device and walk right to your seats with mobile ticketing. 

Ticketing Fees

 

Single Tickets

Subscriptions/Multi-buys

Handling Fees

$7.00 per ticket

$20 per order

Facility Fees (Mainstage & Stage I)

$2.50 per ticket

$2.50 per ticket

Facility Fees (Stage II)

$1.00 per ticket

$1.00 per ticket


Handling fees are charged for online and phone orders. Facility fees are charged per ticket on all orders (online, phone, and box office).

Exchanges

Single ticket buyers

As of October 16, 2021, if you or someone in your party is exhibiting Covid-19 symptoms or has tested positive within the past 14 days, single ticket buyers can request an exchange, credit on account, or full refund up to 24 hours before the date of your performance for performances through December 31, 2021.

For performances after January 1, 2022, single ticket buyers may request an exchange or credit on account. Refunds are not offered for performances after the first of the year.

Please note: For tickets purchased prior to October 16, 2021, we will honor the conditions in place at the time of your purchase. 

Encores! subscribers

Encores! subscribers can request an exchange, credit on account, or full refund up to 24 hours before the original date of your performance.

Requests can be submitted by emailing us at info@NYCityCenter.org.

Third Party Resellers

New York City Center is not responsible for tickets purchased through unauthorized third parties. Tickets purchased from third parties including ticket resale websites may not be valid and may be unusable for admittance.

Please contact the original point of purchase for their policies.

Subscriptions and Ticket Packages

Encores! subscriptions can be purchased online and by phone. Subscriptions require that the same number of tickets be purchased in the same seat location and at the same price for all three Encores! productions.

Access City Center

Access City Center offers a limited number of $25 tickets to select New York City Center productions for anyone 35 and under. To sign up for email notifications when these tickets become available, please click here.

Ticket Discounts

Any ticket discount offers are not valid on all seats and do not apply to prior sales. The facility and handling fees will still apply. Offers cannot be combined with any other promotion and may be revoked or modified at any time without notice. Please see individual offer fine print for additional discount specifics.

Late Seating

Latecomers will be seated at the discretion of management. Cast and program content are subject to change without notice.

Accessibility

New York City Center’s Mainstage, Stage I, and Stage II spaces are all wheelchair accessible. For more information, visit our Accessibility page.

Electronic Devices

Please turn off cell phones and other electronic devices while in the theater. Photography and recording devices are strictly prohibited during the performance.