Health, Safety & Ticket Policies

Health, Safety & Ticket Policies Content

At this time there are no health and safety requirements for audiences, artists, or staff at New York City Center.

We are committed to following the latest health and safety protocols established by the CDC, local government, and unions. All policies will be in accordance with these guidelines, and therefore subject to change.

Customers acknowledge that safety requirements for performances may vary based on the current public health situation.

Doors to the theater typically open 30 minutes prior to curtain. Unfortunately, there is no early admittance to the theater. Please be aware that there is no seating available before theater doors have opened.

No bikes, e-bikes, scooters, etc. are permitted inside.

Any luggage brought into the theater will need to be checked at coat check. Unfortunately, we cannot accommodate bags larger than a carry-on.

Every person must have a ticket. If you have an infant or small child even if they will be sitting on your lap, they must have a ticket.

Mobile Ticketing

Providing a seamless arrival to the theater, you can scan your tickets from your mobile device and walk right to your seats with mobile ticketing.

Ticketing Fees


Single Tickets


Handling Fees

$7 per ticket

$20 per order

Facility Fees

$3 per ticket

$3 per ticket

Handling fees are charged for online and phone orders excluding Access City Center (see below). Facility fees are charged per ticket on all orders (online, phone, and box office).


All sales are final. There will be no refunds on either subscription or single tickets. Customers can donate or exchange only.


All exchanges must be made at least 48 hours in advance of either the original performance date or the requested performance date, whichever is sooner.

Single ticket buyers

There will be a $15 per ticket exchange fee charged for all single ticket orders. All exchanges must be for a different performance date of the event originally purchased and are subject to availability. We do not permit exchanges from one event to another.

Encores! subscribers

Encores! subscribers can exchange tickets for another date of that show’s run once per Encores! production. To request an exchange, please email For questions, call 212.581.1212. Any additional exchanges during a show’s run will incur the $15 per ticket exchange fee.

Please note: Requests will be processed in the order they are received. Existing locations cannot be guaranteed upon exchange.

Friends of City Center members

Members at the $500 level and above receive one free exchange per event. 


Third Party Resellers

New York City Center Customer Care cannot assist you with tickets purchased through resale websites and other third parties. Please contact your original point of purchase directly with any issues.

New York City Center is not responsible for tickets purchased through unauthorized third parties, which may not be valid and may be unusable for admittance.

Subscriptions and Ticket Packages

Encores! subscriptions can be purchased online and by phone. Subscriptions require that the same number of tickets be purchased for the same series day, in the same seat location, and at the same price for all three Encores! productions.

Access City Center Club

A limited number of $25 tickets are available for anyone 35 and under. To sign up for email notifications when these tickets become available, please click here. Just present your photo ID at the box office to collect your tickets on the day of the performance. 

Student Rush

If you’re a current student, you’re in luck! Student rush, same-day $20 tickets (plus a $3 facility fee and no handling fees) are available to anyone with a current, photo student ID. Same rules apply: Present your photo student ID at the box office on the day of the performance to buy tickets (maximum of two).

Click here for student rush policies from Alvin Ailey American Dance Theater and Manhattan Theatre Club.

Ticket Discounts

Any ticket discount offers are not valid on all seats and do not apply to prior sales. The facility and handling fees will still apply. Offers cannot be combined with any other promotion and may be revoked or modified at any time without notice. Please see individual offer fine print for additional discount specifics.

Late Seating

Latecomers will be seated at the discretion of management. Cast and program content are subject to change without notice.


New York City Center’s Mainstage, Stage I, and Stage II spaces are all wheelchair accessible. For more information, visit our Accessibility page.

Electronic Devices

Please turn off cell phones and other electronic devices while in the theater. Photography and recording devices are strictly prohibited during the performance.

Policies as of Sep 28, 2023