Careers

New York City Center is committed to hiring talented professionals of diverse backgrounds who are passionate about supporting our civic mission to make the best of performing arts accessible to all. We strive to create a nurturing and inclusive environment, equal for all employees to perform their best every day. We are exposed to work both on and off the stage that fuels a collective love of dance, theater, education and life that ultimately unites us all.

Administrative employees of City Center receive a benefit package that includes comprehensive insurance coverage, generous paid time off, pension plan and 401K retirement savings accounts, pre-tax flexible & dependent care savings accounts, pre-tax transit savings, discounted gym membership, and access to various dress rehearsals, performances, and educational events.

If you are interested in joining our administrative team and don’t see an open position below that is right for you, please feel free to share your interest with our Director of Human Resources, Dejoron Campbell. DCampbell@NYCityCenter.org

Artist Services & Company Manager

Job Title: Artist Services & Company Manager

Job Classification: Exempt & Full-time

Reports To: General Manager

Scheduling: Varies based off rehearsal and performance schedules. Evenings and weekends are regularly required.

Job Overview: The Artist Services & Company Manager will work to develop an artist-centered, hospitality-minded environment for all visiting artists to City Center, ensuring a pleasant experience for all.  The Artist Services & Company Manager will assist with hotel reservations, per diems, travel logistics, visas, and other needs pertaining to engagements while professionally and knowledgeably representing City Center to our visiting artists and constituents.  Additionally, this position will manage house and artist ticketing for City Center performances while also liaising between visiting artists and supporting other City Center department ticket needs as necessary. The Artist Services Manager is expected to demonstrate a passion for this work while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

Ticketing

  • Receive, process, and forward house, industry and artist ticket orders to box office for both City Center Presentations and Rentals
  • Monitor house and artist ticket allocations to ensure contractual allotments are being followed.
  • Send out “In the Audience” reports prior to each show to City Center team
  • Be onsite and available 90 minutes prior to curtain time, in the lobby 30 minutes prior to curtain through the start of the performance for all City Center presented performances. Stay through the close of the performance to handle any Artist or Company needs

Artist Services:

  • Create, update, and disseminate handbook and welcome packet for visiting artists
  • Assist artists and companies with advance travel arrangements as needed; seek best rates and discounts and maintain/develop relationships with nearby hotels and apartments
  • Greet artists at the theater/airport/hotel as necessary
  • Monitor visa applications for foreign artists to ensure approval.  Provide information to other petitioners applying for visas on behalf of City Center
  • Be first point of contact for non-production artist issues: general offstage needs, health emergencies, issues with hotel, neighborhood information, weather emergencies, studio space needs, referrals to physical therapy, etc.
  • Research, arrange, and tend to green room and/or other hospitality and gifts for City Center artists
  • Communicate with artists about City Center sponsored activities for artists: receptions, cast parties, outreach and education activities, etc.; wrangle artists to these activities in a timely manner
  • Organize, produce, and attend simple post-performance receptions for select performances, including creating admission lists, coordinating with artists and various City Center departments
  • Create and maintain backstage lists and disseminate to City Center team in advance of engagements
  • Manage administration petty cash
  • Process Payroll and Benefits for artists
  • Support auxiliary programming needs as they arise

This Role Requires:

  • 5+ years of previous experience in general management or company management in the performing arts
  • Experience working with union members and business representatives
  • Knowledge and appreciation of the multi-disciplinary arts community in NYC, regionally, and internationally.
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekends, and some holidays required.
  • Knowledge of Tessitura Ticketing System (or similar ticketing database system)

To be successful in this role, you will be expected to demonstrate:

  • A willingness to set a tone on behalf of the organization that represents a spirit of inclusion, generosity, and compassion
  • Excellent communication and organizational skills 
  • No two days will be the same; the ideal candidate will be flexible and have an all-hands-on-deck attitude and willingness to jump in to handle high-priority tasks
  • A proactive and self-starter attitude with excellent organizational skills and superior attention to detail
  • Must be able to work closely with other team members and/or independently
  • A welcoming demeanor and positive problem solver attitude are a must
  • Comfortable working in a fast-paced environment to creatively and resourcefully solve problems
  • Excellent work ethic with a flair for completing simultaneously occurring tasks within deadlines
  • Strong interpersonal skills, including ability to work with several different stakeholders with diplomacy and tact and with a wide variety of personalities and artistic temperaments
  • Ability to demonstrate patience and maturity and interact in a friendly and professional manner to diverse populations
  • Keen sense of discretion, confidentiality, and professionalism and social environments
  • Sensitivity to and interest in different and international cultures
  • Knowledge of foreign language(s) is a plus
  • Ability to manage multiple databases (ticketing & venue management)
  • Understanding of practices used to create an anti-racist and inclusive work environment with equity and belonging prioritized for all cast members and creative teams

As a valued member of the City Center administrative team, you will receive:

  • Exempt Salary of $60,000
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Generous paid time off
  • Pre-tax flexible & dependent care savings accounts
  • Pre-tax transit savings
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
  • 401K retirement savings account
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply:

  • Email your resume and cover letter to Jobs@NYCityCenter.org.
  • Please include Artist Services & Company Manager in the subject line.
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

Assistant Director, Information Technology/Business Applications

Job Title: Assistant Director, Information Technology/Business Applications

Job Classification: Exempt & Full-Time
(This position will work remotely until our administrative office reopens, at which time in-person work will resume.)

Reports To: Vice-President of IT

Position Summary
The Assistant Director of Information Technology/Business Applications is responsible for implementation, maintenance, and stewardship of New York City Center’s Information Technology infrastructure and mission business applications. This leader monitors core on-premise and cloud-based applications daily to ensure smooth/secure operations. They will work with the VP of Information Technology and other key stakeholders to identify and implement new functionality that meets the dynamic needs of City Center and its constituencies. This leader is expected to represent City Center knowledgeably and professionally in all interactions while upholding the mission of the organization and our commitment to anti-racism.

Job Responsibilities

  • Manage and provide technical and operational direction for all aspects of information technology across the organization
  • Collaborate with functional leaders, organizational units, and internal and vendor subject matter experts to develop strategies, optimize workflows, and implement technical solutions utilizing business applications.
  • Lead application configuration and design through optimization of features, user experience, data governance, process efficiency and system performance
  • Manage external vendors and service providers, ensuring needs are fully communicated, projects are well coordinated, and service levels are adhered to.
  • Assist with identification and recommendations for product customizations and enhancements to meet business requirements
  • Supports and maintains Tessitura SQL based CRM system and associated applications in conjunction with Tessitura Network Consulting group
  • Establish security procedures and protocols, including identity management and permissions for internal and external staff and service providers, manage user accounts and permissions, and monitor systems and compliance
  • Perform regular security and vulnerability audits and check
  • Design and regularly test appropriate business continuity and disaster recovery configurations and processes.
  • Assists Network/Help Desk Administrator with daily support of end users that have various levels of technical skill and comfort.

To be successful in this role, you will be expected to demonstrate:             

  • Proven experience managing transformational projects and process improvements
  • Working knowledge of MS Office 365, Teams, SharePoint, and OneDrive
  • Working knowledge of online box office systems and/or e-commerce
  • Experience working with Tessitura, Raiser’s Edge or similar CRM software for nonprofits.                                                                                     
  • Masterful troubleshooting skills for supporting end user functionality
  • An ability to work independently and collaboratively across many departments within the organization
  • An interest in supporting City Center’s mission and commitment to anti-racism

As a valued member of the City Center administrative team, you will receive:

  • Exempt salary commensurate with experience
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Generous paid time off 
  • Pre-tax flexible & dependent care savings accounts
  • Pre-tax transit savings 
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
  • 401K retirement savings account
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply:  

  • Email your resume and cover letter to Jobs@NYCityCenter.org.
  • Please include Assistant Director, IT in the subject line.
  • We prefer personalized cover letters. Please tell us why this position at City Center interests you and how your previous experience enables you to be successful in this role. 

Customer Care Associate

Job Classification: Non-exempt and Full-Time

Reports To: Customer Care Associate Manager

Scheduling: Early evening, weekend and holiday schedules

Job Overview: The Customer Care Associate inbounds and resolves all guest relations’ inquiries. This position is a customer service focused problem-solver and serves as a liaison between guests and City Center’s facility, production, and FOH personnel. The Customer Care Associate is expected to demonstrate a passion for providing superior customer service and theater experience while upholding City Center’s mission and our commitment to be an anti-racist organization.

Job Responsibilities

  • Responds to customer email inquiries and provides exceptional customer care.
  • Resolves ticketing inquiries and fulfills phone ticket orders which includes managing challenging situations promptly and professionally.   
  • Establish and maintain relationships with loyal audiences and seeks opportunity to convert and attract new audiences to New York City Center productions
  • Facilitate group sales and maintain ongoing relationships with group sales clients
  • Assist executing special projects for the department as assigned

This Role Requires:

  • 2+ years of customer service experience in theater production and operations
  • Proficient knowledge of theater guest operations
  • Scheduling flexibility to work nights, weekends, and holidays during performances

To be successful in this role, you will be expected to demonstrate:

  • Candidates must have experience with ticketing systems in a professional capacity. Tessitura experience preferred, but not required.
  • Proficiency with various software programs including: MS Office Suite, Production and Venue Management Software and Payroll Software.
  • Ability to approach work with a spirit of collaboration and cooperation

As a valued member of the City Center administrative team, you will receive:  

  • Non-exempt hourly rate of $21.60 ($45,000 annually)
  • Comprehensive insurance coverage (medical, dental, life, disability)  
  • Generous paid time off   
  • Pre-tax flexible & dependent care savings accounts  
  • Pre-tax transit savings   
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)  
  • 401K retirement savings account  
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities  

To apply:   

  • Email your resume and cover letter to Jobs@NYCityCenter.org.  
  • Please include Customer Care Associate in the subject line.  
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.   

Facilities Assistant

Job Classification: Non-exempt and Full-Time

Manages: NA

Reports To: Director of Facilities

Scheduling: Mon-Fri, 10-6pm w/ some evening, holidays and weekend required for performances. This position primarily works from the administrative office.

Job Overview: Assist in daily administrative functions of the department, including purchasing supplies, record-keeping, lease tracking, and other duties as required, while upholding City Center’s mission and our commitment to be an anti-racist organization.  

Job Responsibilities  

  • Daily Budget tracking for all department accounts
  • Maintain budget tracking spreadsheet, track, and process all invoices
  • Maintain & update maintenance contracts timelines
  • Track credit card use, Staples, Home Depot and Amazon and any online accounts. 
  • Storage: Manage Iron Mountain Account, Prepare material for off-site storage, place orders, log and track storage and retrieval
  • Purchasing as needed for departmental supplies and materials 
  • Maintain files of Certs of Insurance, update annually and Vendor contracts
  • Creating backstage passes for Mainstage production teams
  • Assist with proposal tracking and files
  • Maintain and track tenant lease records and lease renewals
  • Prepare new tenant leases and renewal letters as needed

This Role Requires:

  • 2+ years of facilities experienceProficient in Microsoft Office Applications
  • Scheduling flexibility to work nights, weekends, and holidays during performances

To be successful in this role, you will be expected to demonstrate:

  • Proficiency with various software programs including: MS Office Suite,
  • Ability to approach work with a spirit of collaboration and cooperation

As a valued member of the City Center administrative team, you will receive:  

  • Non-exempt salary of $45,000.
  • Comprehensive insurance coverage (medical, dental, life, disability)  
  • Generous paid time off   
  • Pre-tax flexible & dependent care savings accounts  
  • Pre-tax transit savings   
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
  • 401K retirement savings account
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities   

To apply:   

  • Email your resume and cover letter to Jobs@NYCityCenter.org.  
  • Please include Facilities Assistant in the subject line.  
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

Guest Services Supervisor

Job Title: Guest Services Supervisor

Job Classification: Seasonal & Part Time

Reports To: House Manager

Scheduling: Varies based off rehearsal and performance schedules. Evenings and weekends are regularly required.

Job Overview: The Guest Services Supervisor(s), will oversee and assist in managing our team of Guest Services Representatives, solve customer service ticket issues, and provide general support in all aspects to the House Manager in our hospitality-minded environment and function as the Assistant House Manager. They will assist in all aspects of our patrons’ experience and help to ensure a comfortable and safe experience for all. This supervisor will be an extension of City Center and demonstrate a passion for supporting a great patron experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

  • Schedule and oversee the Guest Services Representatives for each week that there are performances based on the show’s needs (some office hours required)
  • Prepare the Guest Service Representatives’ weekly payroll for the House Manager to approve
  • Manage the Guest Service Representatives’ rotating nightly assignment of duties to ensure that all assistants can work all positions
  • Assist the House Manager in helping patrons with any ticketing issues or seating issues
  • Assist in the set-up of ticket scanners
  • Oversee the assistive listening device area and ensure that each night they are turned on and working properly
  • Assist other administrative departments in the scheduling of special events and assist with the working and managing of events as needed.
  • Assist the House Manager to implement and improve Front of House procedures and systems.
  • Assist as liaison between the artist services department, development, marketing, and customers on the night of their performance in resolving any seating issues
  • Assist with customer service interactions during performances to ensure a positive customer experience
  • Assist the House Manager in any evacuation procedures and obtain your F3 Fire Guard certificate
  • Assist the House Manager in the general running and managing of the front of house and other duties as assigned
  • Ability to obtain CPR/AED certification

This Role Requires:

  • 2+ years of previous customer service
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekends, and some holidays required

To be successful in this role, you will be expected to demonstrate:

  • Excellent communication skills
  • Enjoy working with the public and be excited about creating a positive customer service environment as a member of a team of assistants
  • No two days will be the same; the ideal candidate will be flexible and have an all-hands-on-deck attitude
  • A welcoming demeanor and positive problem solver attitude are a must
  • Comfortable working in a fast-paced environment
  • Strong interpersonal skills
  • Ability to demonstrate patience and maturity and interact in a friendly and professional manner to diverse populations
  • Sensitivity to and interest in different and international cultures

As a valued member of the City Center team, you will receive:  

  • $142.14 per performance (1 ½ hrs prior to curtain through end of show). Hourly rate in excess of performance paid at $35.54. Overtime paid over 40-hrs, when applicable.

To apply:   

  • Email your resume and cover letter to Jobs@NYCityCenter.org 
  • Please include Guest Services Supervisor in the subject line
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role   

Guest Services Representative

Job Title: Guest Services Representative

Job Classification: Seasonal & Part Time

Reports To: House Manager

Scheduling: Varies based off rehearsal and performance schedules. Evenings and weekends are regularly required.

Job Overview: The Guest Services Representative, of which there will be several per show, will work as a team in our hospitality-minded environment and assist in all aspects of our patrons’ experience starting with their arrival at City Center for their performance, and assisting to ensure a comfortable and safe experience for all. These assistants will be an extension of City Center and demonstrate a passion for supporting a great patron experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities and placement will vary and rotate each performance and include:

  • Prepare the outside lobby areas for patron arrival (movement of signage and stanchions to set up lines)
  • Set-up and assist in the movement of the outside ticket lines for pick-up
  • Facilitate the verification of the Covid-19 check-in process
  • Assist guests in getting to the correct floor by serving as a FOH elevator operator
  • Assist guests in picking up an assistive listening device from our ALD area and then post show cleaning and restoration
  • Assist any guests that require extra assistance and check-in on them during intermission and post-show
  • Assist with late ticket pick-up, ensuring that late arriving guests can quickly and quietly access the theater
  • Be available to work pre and post show events as scheduled and needed
  • Assist in emergency evacuation procedures and obtain F3 Fire Guard Certification
  • Ability to obtain CPR/AED certification

This Role Requires:

  • 2+ years of previous customer service
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekends, and some holidays required

To be successful in this role, you will be expected to demonstrate:

  • Excellent communication skills
  • Enjoy working with the public and be excited about creating a positive customer service environment as a member of a team of assistants
  • No two days will be the same; the ideal candidate will be flexible and have an all-hands-on-deck attitude
  • A welcoming demeanor and positive problem solver attitude are a must
  • Comfortable working in a fast-paced environment
  • Strong interpersonal skills
  • Ability to demonstrate patience and maturity and interact in a friendly and professional manner to diverse populations
  • Sensitivity to and interest in different and international cultures

As a valued member of the City Center team, you will receive:  

  • $80.00 per show (4 hr. shift). Hourly rate in excess of 4-hrs paid at $20.00. Overtime after 40-hrs in a week, when applicable.

To apply:   

  • Email your resume and cover letter to Jobs@NYCityCenter.org 
  • Please include Guest Services Representative in the subject line
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role
  • Please include 3 references   

 

House Manager

Union: Association of Theatrical Press Agents and Managers (ATPAM)

Job Classification: Exempt & Full-time

Compensation: $1,623.33/week as per CBA

Manages: Assistant House Managers and Ushers

Reports To: Assistant Director of Rentals & Venue Operations

Scheduling: Varies based off performance schedules. Evenings, weekends and holidays are required.

Job Overview: The House Manager will work to develop a hospitality-minded environment for all visiting audiences to City Center, ensuring a comfortable and safe experience for all. This role will supervise all aspects of front of house and guest relations, during performances. In leading the Front of House team, the House Manager will be an extension of City Center management and act as the organizations’ representative to ensure an efficient and smooth running of all Front of House operations at all times.  The House Manager is expected to demonstrate a passion for this work while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

  • Prepare and communicates pre-performance informational meeting with usher staff
  • Ensures functionality and readiness of FOH equipment (inclusive of ticket scanners, ALD’s, etc.)
  • Works with box office staff to troubleshoot ticketing issues and patron concerns
  • Design and lead the training and development of all FOH staff
  • Ensure that all FOH staff are providing exceptional levels of service, so that every patron has a memorable and positive experience
  • Resolve patron issues as they occur as they relate to seating issues and other FOH concerns, escalating any unresolvable issues to the Assistant Director, Rentals & Venue Operations
  • Maintain performance reports and employee records for each performance
  • Work with the Assistant Director, Rentals & Venue Operations to ensure appropriate staffing levels for all events and work with the Venue Operations team, as a whole, to further the mission, activations and initiatives of New York City Center
  • Executes pre and post show events
  • Act the point person during an emergency evacuation of the facility
  • Recruit, hire and supervise Assistant House Managers of the Mainstage and House Management of Stage I and Stage II

This Role Requires:

  • 5+ years of previous experience as a House Manager in the performing arts
  • Experience working with both union and non-union employees
  • Knowledge and appreciation of the multi-disciplinary arts community in NYC, regionally, and internationally
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekends, and some holidays required.

To be successful in this role, you will be expected to demonstrate:

  • A willingness to set a tone on behalf of the organization that represents a spirit of inclusion, generosity and compassion.
  • Excellent communication and organizational skills 
  • No two days will be the same; the ideal candidate will be flexible and have an all-hands-on-deck attitude and willingness to jump in to handle high-priority tasks.
  • A welcoming demeanor and positive problem solver attitude are a must.
  • Comfortable working in a fast-paced environment to creatively and resourcefully solve problems.
  • Strong interpersonal skills
  • Ability to demonstrate patience and maturity and interact in a friendly and professional manner to diverse populations.
  • Keen sense of discretion, confidentiality, and professionalism in social environments
  • Sensitivity to and interest in different and international cultures
  • Knowledge of foreign language(s) is a plus

To apply:

  • Email your resume and cover letter to Jobs@NYCityCenter.org.
  • Please include House Manager in the subject line.
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

Individual Giving Assistant

Job Classification: Non-Exempt and Full Time

Reports To: Senior Membership Manager

Scheduling: Mon-Fri, 10-6pm w/ occasional evening and weekends required for performances and events. This position primarily works from the administrative office.

Job Overview: The Individual Giving Assistant supports all fundraising initiatives and efforts that are directly related to City Center’s Individual Giving program, with a focus on the Friends of City Center membership program. This role is responsible for administrative duties that largely support Membership, including regular direct correspondence with members. The Individual Giving Assistant is expected to demonstrate an interest in fundraising, while upholding City Center’s mission and our commitment to be an anti-racist organization.

Job Responsibilities:

  • Assist in the planning and implementation of all membership fundraising activities while providing knowledgeable and personable customer service to City Center’s donor base.
  • Assist in the completion of all monthly renewals, periodic acquisitions, and special event/rehearsal correspondence, both paper and electronic.
  • Ensure that donors are acknowledged through timely mail and/or email correspondence.
  • Use WordFly (email marketing platform) to build, design, and deploy all member email communications.
  • Use Tessitura (CRM system) to build extractions for all member communications, including renewals, presales, special events, reminders, and acquisition efforts.
  • Assist with the timely, accurate fulfillment of member benefits, including, but not limited to, sending member benefit invitations, booking reservations for rehearsals and/or events, and coordinating member event logistics.
  • Take primary responsibility for answering the membership hotline and membership emails.
  • Track all email communication efforts and metrics using WordFly and Tessitura reports.
  • In conjunction with the Senior Membership Manager, track and report on all Friends of City Center campaign performance and benefits usage.
  • Assist the Senior Membership Manager in coordinating annual member event calendar.
  • Maintain appropriate administration systems to manage City Center fundraising programs, including daily use of Tessitura and maintenance of individual donor files, both paper and electronic.
  • Represent the Development department at evening and weekend performances and events, as needed.
  • Actively participate in and support other Development department projects, as needed.

This Role Requires:

  • 1+ years of administrative assistant or customer service experience, preferably at a performing arts or comparable institution
  • Proficient use of Microsoft Office Suite
  • Flexible availability to accommodate evening and weekend performances as scheduled

To be successful in this role, you will be expected to demonstrate:

  • A creative, collaborative, and strategic approach to work
  • A keen editing eye for details and nuance
  • Ability to problem solve and proactively address member needs
  • Ability to maintain multiple ongoing projects in a fast-paced environment with a precise attention to detail
  • Experience with Tessitura or a similar CRM platform is a plus, but not required

As a valued member of the City Center administrative team, you will receive:

  • Non-exempt salary of $45,000
  • Overtime eligibility for weekly hours above 40+
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Generous paid time off
  • Pre-tax flexible & dependent care savings accounts
  • Pre-tax transit savings
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
  • 401K retirement savings account
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply:

  • Email your resume and cover letter to Jobs@NYCityCenter.org.
  • Please include Individual Giving Assistant in the subject line.
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

Individual Giving Coordinator

Job Classification: Non-Exempt and Full Time

Reports To: Director of Individual Giving

Scheduling: Mon-Fri, 10-6pm w/ occasional evening and weekends required for performances and events. This position primarily works from the administrative office.

Position Summary: The Individual Giving Coordinator is an integral member of New York City Center’s Development team, supporting all fundraising initiatives and efforts around City Center’s Individual Giving program. This role is focused on coordinating systems and procedures to ensure the premier experience for City Center donors – primarily the President’s Council ($2,500 - $10,000). The Individual Giving Coordinator is expected to demonstrate a passion for fundraising, while upholding City Center’s mission and our commitment to be an anti-racist organization.

Responsibilities:

  • Coordinate monthly renewals, acknowledgements, and benefit fulfillment, in addition to supporting special campaigns and acquisitions throughout the season, such as the year-end appeal.
  • Draft solicitation materials, including Friends of City Center and President’s Council renewals, pledge invoices, gift acknowledgements, and special event invitations.
  • Manage seating and ticketing house seat orders, including sending house seat reminders to donors, updating tallies, and sending ticket confirmations.
  • Manage Individual Giving and Membership Planning Calendars for the season.
  • Manage data integrity in collaboration with the Database Coordinator to ensure accurate, efficient record keeping, including maintenance of individual donor files, both paper and electronic.
  • Coordinate prospect management in collaboration with the Director of Individual Giving and Research Assistant, including managing prospect lists; drafting solicitations, acknowledgements, and correspondence; and fostering efficient moves management utilizing Tessitura.
  • Coordinate Playbill donor recognition pages.
  • Assist the Membership team on projects as needed.
  • Work with apprentices to maintain filing and daily mailings within the department.
  • Provide support at the Patrons Desk during performances throughout the season (evening and weekend work required).
  • Take on ad-hoc special projects as directed by the Director of Individual Giving or VP of Development as necessary.
  • Enhance competence through study and participation in conferences and workshops.

This Role Requires:

  • 2+ years of administrative experience, preferably at a performing arts or comparable institution
  • Experience with Tessitura or a similar CRM platform
  • Proficient use of Microsoft Office Suite
  • Flexible availability to accommodate evening and weekend performances as scheduled

To be successful in this role, you will be expected to demonstrate:

  • A creative, collaborative, and strategic approach to work
  • Ability to coordinate multiple ongoing projects in a fast-paced environment with a precise attention to detail
  • Ability to problem solve and implement systems to ensure success
  • A keen editing eye for details and nuance

As a valued member of the City Center administrative team, you will receive:

  • Non-exempt salary of $48,000+
  • Overtime eligibility for weekly hours above 40+
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Generous paid time off
  • Pre-tax flexible & dependent care savings accounts
  • Pre-tax transit savings
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
  • 401K retirement savings account
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities

To apply:

  • Email your resume and cover letter to Jobs@NYCityCenter.org.
  • Please include Individual Giving Coordinator in the subject line.
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

 

Institutional Giving Assistant

Position Summary: The Institutional Giving Assistant supports all fundraising initiatives and efforts that are directly related to City Center’s Institutional Giving program, made up of foundation, corporate, and government giving. This role is responsible for administrative duties and plays and integral part in corporate benefit fulfillment, donor correspondence, accurate crediting, and grant calendar coordination. The Institutional Giving Assistant is expected to demonstrate an interest in fundraising, while upholding City Center’s mission and our commitment to be an anti-racist organization.

Responsibilities:

  • Serve as primary point person for benefit fulfillment for institutional donors, including performance and rehearsal ticketing and special events.
  • Manage the calendar of proposals and reports to corporate, foundation, and government donors as assigned.
  • Manage the Corporate Membership program, including renewals, regular communication, and benefit fulfillment.
  • Provide administrative support for institutional campaigns in Tessitura, including booking gifts, plans administration, solicitation calendar creation and maintenance, and activity tracking.
  • Coordinate and draft institutional correspondence including acknowledgements, invitations, and other mailings.
  • Complete funding applications as assigned.
  • Manage and maintain administration systems for institutional fundraising activities, including accurate and complete donor information, and paper and e-records of proposals, reports, and other donor activity.
  • Conduct prospect research and assemble prospect and donor profile information for meetings.
  • Support and represent City Center in overall Development Department activities, including special events (some evening work and weekend work required).
  • Other responsibilities as assigned.

This Role requires:

  • Experience and/or interest in performing arts administration.
  • Proficient use of Microsoft Office Suite.
  • Flexible availability to accommodate evening and weekend performances as scheduled.

To be successful in this role, you will be expected to demonstrate:

  • A creative, collaborative, and strategic approach to work.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to maintain multiple ongoing projects in a fast-paced environment with a precise attention to detail.
  • Experience with Tessitura or a similar CRM platform is a plus, but not required.

As a valued member of the City Center administrative team, you will receive:

  • Non-exempt salary of $45,000.
  • Overtime eligibility for weekly hours above 40.
  • Comprehensive insurance coverage (medical, dental, life, disability).
  • Generous paid time off.
  • Pre-tax flexible & dependent care savings accounts.
  • Pre-tax transit savings.
  • Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years).
  • 401K retirement savings account.
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities.

To apply:

  • Email your resume and cover letter in pdf form to Jobs@NYCityCenter.org.
  • Please include Institutional Giving Assistant in the subject line.
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role.

Usher – Stage I & II

Job Title: Usher – Stage I & II

Job Classification: Seasonal & Part Time

Reports To: House Manager/Assistant House Manager – Stage I & II

Scheduling: Varies based off rehearsal and performance schedules. Evenings and weekends are regularly required.

Job Overview: The Stage I & II Ushers, of which there will be several per show, will work as a team in our hospitality-minded environment and assist in our patrons’ experience, assisting to ensure a comfortable and safe experience for all. These persons will be an extension of City Center and demonstrate a passion for supporting a great patron experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

  • Provide exceptional levels of service, so that every patron has a memorable and positive experience and assist with any Front of House tasks.
  • Ensure that the house is ready to open by assisting to prep playbills and inserts and any other prep, in conjunction with the Front of House team to open the lobby and theater to the public.
  • Assist any guests that require assistance locating and getting to their seats.

This Role Requires:

  • Previous theater experience preferred but not required
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekend, and some holidays required.

To be successful in this role, you will be expected to demonstrate:

  • Excellent communication and a welcoming demeanor
  • Comfortable working in a fast-paced environment as part of a larger team
  • Excellent work ethic with a flair for completing simultaneously occurring tasks within deadlines
  • Knowledge of foreign language(s) is a plus

As a valued member of the City Center administrative team, you will receive:  

  • Pay rate of $15 per hour

To apply:   

  • Email your resume and cover letter to Jobs@NYCityCenter.org 
  • Please include Usher – Stage I & II in the subject line
  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role   
  • Please include 3 references

Creative and Administrative Apprenticeships

New York City Center is committed to training the next generation of creative, passionate arts professionals by building pathways to careers in the arts for candidates underrepresented in the fields of arts administration and production. All apprentices are compensated $15 per hour.

To learn more about the apprenticeship program and find out which apprenticeships we’re currently hiring for, please visit our Apprenticeships Page.

Send your questions to Education@NYCityCenter.org

City Center is an equal employment opportunity employer and is committed to providing a work environment that is free of discrimination and harassment (including sexual harassment) based upon any protected characteristic. City Center does not discriminate for reasons of race, color, creed, religion, age, marital status, membership in a domestic partnership, veterans or uniform service member status, gender, pregnancy, sexual orientation, gender identity or expression, ethnic or national origin, mental or physical disability, genetic information, medical condition, history of domestic violence or assault, caregiver status, or any other protected characteristic under applicable federal, state and local laws. City Center ensures equal and fair treatment of any employee or applicant with known mental or physical disabilities.