House & Ticket Policies

Ticket Policy for Cancelled Performances

Please visit for details on ticket refunds for performances and events cancelled due to the impact of the coronavirus.

Late Seating

Latecomers will be seated at the discretion of management. Cast and program content are subject to change without notice.


New York City Center’s Mainstage, Stage I, and Stage II spaces are all wheelchair accessible. For more information, visit our Accessibility page.

Electronic Devices

Please turn off cell phones and other electronic devices while in the theater. Photography and recording devices are strictly prohibited during the performance.


Please note that there are no refunds or exchanges for single ticket purchases. Your ticket is valid only for the date and performance printed on it.

Exchanges for Encores! subscription or Encores! Off-Center 3-Show Pack dates must be done at least 48 hours before the original performance date and are based on availability. 3-Show Pack tickets purchased at the box office can only be exchanged through the box office. For ticketing questions and information, email

Ticketing Fees


Single Tickets

Subscriptions/3-Show Packs/Multi-buys

Handling Fees

$6.75 per ticket

$20 per order

Facility Fees (Mainstage & Stage I)

$2.50 per ticket

$2.50 per ticket

Facility Fees (Stage II)

$1.00 per ticket

$1.00 per ticket

Handling fees are charged for online and phone orders. Facility fees are charged per ticket on all orders (online, phone, and box office).

Third Party Resellers

New York City Center is not responsible for tickets purchased through unauthorized third parties. Tickets purchased from third parties including ticket resale websites may not be valid and may be unusable for admittance.

Subscriptions and Ticket Packages

Encores! subscriptions can be purchased online and by phone. Subscriptions require that the same number of tickets be purchased in the same seat location and at the same price for all 3 Encores! productions.

Encores! Off-Center 3-Show Packs can be purchased online, by phone, and at the box office. 3-Show Packs require that the same number of tickets be purchased for all 3 Encores! Off-Center productions, but the tickets do not all need to be in the same price and seat location.

Alvin Ailey and Dance Theatre of Harlem Multi-Buys are purchases of 2 or more performance dates for the same company.

Access City Center

Access City Center offers a limited number of $25 tickets to all New York City Center productions for anyone 35 and under. To sign up for email notifications when these tickets become available, please click here.

Take 5 Tickets

Take 5 Tickets is a program that promotes intergenerational attendance to City Center’s dance and musical theater events by offering $5 tickets to qualifying families, community organizations, and school groups. For more information on eligibility and how to purchase tickets, please click here.

Ticket Discounts

Any ticket discount offers are not valid on all seats and do not apply to prior sales. The facility and handling fees will still apply. Offers cannot be combined with any other promotion and may be revoked or modified at any time without notice. Please see individual offer fine print for additional discount specifics.